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What You Agree To When You Use mykad88

These Terms & Conditions set out the rules that govern your account, your transactions, and your use of every section of mykad88.

Applies to all account typesCovers deposits via Touch 'n Go eWallet, Boost, GrabPayJurisdiction-dependent accessUpdated terms notified by in-account messageGoverned by applicable local law

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ACCOUNT SECURITY STANDARDS

How We Protect Your Account Under These Terms

The Terms & Conditions do more than set limits — they also describe how we handle your data, secure your account, and process requests. Each of the four areas below reflects a real operational commitment, not a general statement. If you need to request a change or raise a concern about any of these areas, the support channels above are the right starting point.

Data Handling

Account details, transaction records from Touch 'n Go eWallet or Boost deposits, and session data are stored and used only as described in these terms and our linked privacy notice.

Account Security

Your account is protected by password authentication and OTP verification for sensitive actions. We will never ask for your full password or PIN through live chat or email.

Data Retention

We retain account and transaction records for the period required under applicable Malaysian law. You may request a summary of your account activity through the in-account messaging channel.

Requesting Changes

To update your registered contact details, request account closure, or query how your data is used, submit the request in writing via email support so we can verify identity before acting.

How These Terms Apply to Your Account

mykad88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of mykad88 is subject to the full version of these Terms & Conditions at all times. Access to account features — including the Live Dealer Lobby, Football Sportsbook, and slot rooms — is available only where local law permits. We do not extend access

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to regions where participation in online gaming is prohibited. When you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, each transaction is also subject to the applicable terms of that payment provider in addition to ours. DuitNow and FPX transfers follow the same
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principle: our terms govern the account side, while the bank or e-wallet terms govern the transfer side. We may update these Terms & Conditions at any time. When changes are made, we will notify you through an in-account message before the revised terms take effect. Continuing
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to use your account after the notice period means you accept the updated terms. If any section of these terms is found unenforceable under Malaysian law, the remaining sections stay fully in force. For questions about what a specific clause means for your account, reach our
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support team directly — the contact paths are listed in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these Terms & Conditions is unclear, or if you believe a term has been applied to your account incorrectly, we want to hear from you directly. Our support team can review account-level queries, clarify policy wording, and escalate disputes through the correct internal path. Players in Kota Kinabalu and elsewhere in Malaysia can reach us through any of the channels below.

Team online

Live Chat

Raise a terms-related query directly inside your account dashboard. Our team reviews policy questions and responds with reference to the relevant clause.

Email Support

Send a written account or terms dispute to our support address. Email is the preferred route for documented complaints that require a written record.

In-Account Messaging

For account-specific terms notices — such as updates or eligibility changes — we communicate through your secure in-account inbox so the message is tied to your record.

Common Questions About These Terms

The questions below cover the points we hear most often about account terms, eligibility, transaction rules, and how to raise a concern. If your question is not listed here, live chat is the fastest route to a direct answer from someone who can check your account.

Yes. Every account transaction — whether funded via Touch 'n Go eWallet, GrabPay, Boost, DuitNow, or FPX — falls under these terms on the account side. The payment provider's own terms apply to the transfer itself.

We send a notice to your in-account inbox before any revised terms take effect. Continuing to log in and use your account after that notice period counts as acceptance of the updated version.

Account use is subject to local law and available only in regions where participation is permitted. It is your responsibility to confirm that accessing the platform is lawful in your location before registering.

Contact our support team via live chat or email with the specific term reference and your account details. We will review the application against the published clause and respond in writing.

Yes. Submit a written request through email support or in-account messaging. We will verify your identity first, then provide a summary of your account and transaction records as permitted under applicable Malaysian law.

Any clause change affecting withdrawals or wallet transactions is flagged in the notification we send before the new terms take effect. You have the option to raise a concern with support before accepting.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use mykad88

How We Protect Your Account Under These Terms

Data Handling

Account Security

Data Retention

Requesting Changes

Reach Us About These Terms

Live Chat

Email Support

In-Account Messaging

Common Questions About These Terms

01 Do these Terms & Conditions apply to all payment methods including Touch 'n Go eWallet and GrabPay?

02 How will I know if the Terms & Conditions have been updated?

03 Who can use a mykad88 account under these terms?

04 What happens if I disagree with how a term has been applied to my account?

05 Can I request a copy of the data mykad88 holds on my account?

06 What does the terms update process look like if a clause is changed that affects my withdrawals?

Terms & Conditions

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