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Understand the Rules That Govern Your Account

Every account on mykad88 operates under a clear set of legal terms — covering how your data is handled, what governs your use of the platform, and how disputes are approached.

Jurisdiction-Dependent AccessAccount Terms Apply at LoginData Handled Under Stated PolicyContact Available for Legal QueriesTouch 'n Go eWallet Transactions Covered
mykad88 Understand the Rules That Govern Your Account
LEGAL CONTACT PATHS

Reach Us With Your Legal or Policy Questions

If you have a question about how your account data is used, want to request a copy of your information, or need clarification on any term that affects your account, our support team handles these requests directly. We aim to respond to data and legal queries with the same care as general account support — reach us through live chat, email or the in-platform contact form.

Live Chat Start a live chat session from inside your account dashboard. Legal and data queries are routed to the appropriate team rather than general support.
Email Support Send your legal or data request by email for a written record. Include your registered account name and the specific policy area you are asking about.
In-Platform Contact Form The contact form inside your account settings lets you submit a policy query without leaving the platform. Responses are sent to your registered email address.
HOW WE HANDLE POLICY

Data Handling, Cookies and Account Security Practices

Our legal commitments are not abstract — they shape how your account behaves every session. From the moment you log in with your registered credentials, through every Touch 'n Go eWallet or Boost deposit, to the point a withdrawal is verified, the platform applies consistent data-handling and security standards. Here is a concrete breakdown of what that looks like in practice.

Data Collection Scope We collect only the data needed to verify your identity, process payments via Boost or GrabPay, and prevent fraud. No data is shared with unaffiliated third parties for marketing purposes.
Cookie and Session Policy Session cookies keep you logged in across pages. Analytical cookies help us spot errors in the account flow. You can review or withdraw cookie consent through your browser settings at any time.
Account Security Practices Login is protected by OTP verification sent to your registered mobile number. Withdrawals trigger an additional identity check before funds move to your linked e-wallet or bank account.
Retention and Deletion Requests Account data is retained for as long as your account remains active and for a legally required period after closure. To request data deletion or a copy of your records, contact us via email or live chat.

Your Legal and Policy Questions Answered

These are the questions we receive most often about our legal terms, data practices and account rights. If your question is not covered here, our support team is reachable through live chat or the in-platform contact form.

Yes. Access to mykad88 depends on local law and is available only where local law permits. It is your responsibility to check whether accessing the platform is lawful in your location before registering.

We collect your name, contact details, date of birth and payment identifiers — such as your linked Touch 'n Go eWallet or GrabPay account — solely for identity verification, payment processing and fraud prevention.

Yes. Send a data access request to our support team via email or live chat. Include your registered account name so we can locate your records and respond promptly in writing.

Cookies maintain your session, detect account errors and store optional preferences. You can adjust or withdraw cookie acceptance through your browser settings; essential session cookies are required for the account to function.

Data is retained for the legally required period after account closure. After that window passes, you can request deletion by contacting us through email or the in-platform contact form.

We notify you through the platform before any term change takes effect. Continuing to use your account after the stated date means you accept the updated terms. You may contact support if you have questions before that date.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.