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How mykad88 Collects and Protects Your Personal Data

This Privacy Policy sets out exactly what information mykad88 collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our platform — and how we keep that information secure.

Account data handled with careLocal payment context: Touch 'n Go eWallet, Boost, GrabPayYour right to access or remove your dataClear contact path for data requestsAvailable where local law permits
mykad88 How mykad88 Collects and Protects Your Personal Data
DATA REQUEST CHANNELS

Reach Us About Your Privacy Rights

If you want to access the data we hold about you, request a correction, or ask us to delete your account information, our support team handles these requests directly. You can reach us through live chat on the site, by email, or through your account settings page. We aim to acknowledge every data-related request and provide a substantive response within the timeframe required under applicable law.

Live Chat Start a live chat session directly from the mykad88 site. Identify yourself as making a data privacy request and our team will route it to the right person.
Email Support Send your data access or deletion request by email. Include your registered account name and the nature of your request so we can locate your records without delay.
Account Settings Log in, head to your account settings, and use the privacy section to review stored contact details or submit a data amendment request directly through the platform.
HOW WE PROTECT YOU

Our Approach to Data Handling and Account Security

Protecting your account and personal information is something we treat as an operational responsibility, not a footnote. The four areas below cover how we approach data security, cookies, retention and your right to make changes — written plainly so you can act on any of them without needing to dig through legal jargon.

Data Security

Your account credentials and payment data — including Touch 'n Go eWallet and Boost transaction details — are encrypted in transit and at rest. We apply access controls so only authorised systems can read account-level data.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can block non-essential cookies in your browser settings without affecting your ability to log in.

Data Retention

We keep your personal data for as long as your account remains active and for the period required under Malaysian law after closure. When retention periods expire, data is deleted or anonymised from our systems.

Your Right to Request Changes

You can ask us to correct inaccurate data, provide a copy of what we hold, or close your account and remove your data. Submit requests via live chat or email; we handle each one individually.

Common Questions About Your Privacy on mykad88

These are the questions we hear most often about how your data is collected, stored and managed. If you have a question not covered here, reach out through live chat or email and we will respond with the specific detail you need.

We collect your name, contact details, and payment method information. When you deposit via Touch 'n Go eWallet or GrabPay, transactional references are also logged to confirm the payment against your account.

We share data only with payment processors such as those handling Boost and DuitNow transfers, and only to complete the service you have requested. We do not sell your data to any outside party.

Start a live chat session or send an email to our support team. Include your registered account name so we can locate your records and provide a full response within the legally required timeframe.

Yes. Submit a deletion request via email or live chat. We will process it and remove or anonymise your data after the retention period required under Malaysian law has been met.

We use cookies to keep your session active and to understand platform usage patterns. Non-essential analytics cookies can be blocked through your browser settings without affecting your login or account access.

We retain your data for the period required under applicable Malaysian law following account closure. Once that period expires, your information is deleted or anonymised from our systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.